Customers that purchase the optional upgrade and support module can log in to gain access to the following online support tools.
Keypoint Software Support Forum
The software support forum provides customers a secure online area to discuss Keypoint. This is the place to turn for help using the software as well as tips & tricks. Customers can also discuss and suggest future product enhancements.
Online Issue Tracking
This online bug reporting and feature request tool gives the customer a direct line of communication with the development team. Use it to report suspected bugs in the program as well as to request new features and product enhancements. This tool also contains detailed version information and expected completion times for issues and requests.
Software Downloads
New features and usability enhancements are implemented regularly based on customer feedback. Customers with an upgrade and support account can log in and download the latest version whenever they're ready. No need to wait for a CD.